Help and contact

• Wait one or two minutes, then check your Junk, Spam or Promotions folders.
• Check the spelling of the address entered in the app.
• The link is sent from [TO VERIFY: sender address, for example noreply@codefamily-tibalo.firebaseapp.com]: add it to your contacts.
• Open the link on the device where Tibalo is installed, the one you requested it from. If you open it on another device, the app will ask for your email address again.
• The link can only be used once. If it has already been used or has expired, request a new one from the app and use the most recent one.

Still nothing? Write to us and tell us which address you used.

Your unlocked acts and your credits are linked to your Tibalo account, not to the device. On a new iPhone, iPad, Mac or Android device, sign in with the same email address: your books and purchases reappear.

Tibalo purchases are one-time purchases (consumables): the stores do not let you "restore" them like a subscription, which is why they are linked to your account.

A purchase was charged but does not appear? Wait a moment, then reopen the app. If it is still missing, write to us with your account's email address and the store receipt (Apple or Google order number).

Purchases are billed by Apple or Google, who handle refunds under their own terms: reportaproblem.apple.com for a purchase on iPhone, iPad or Mac, the order history of your Google Play account for a purchase on Android.

If writing a new book fails, the free book or the credit used is returned to you automatically. If writing an unlocked act fails, the act stays unlocked and its writing can be restarted.

The first act of your books is free, up to 3 new free books over a rolling 7-day period. The following acts are unlocked one at a time (€3.49) or for the whole book (€7.99). Beyond 3 books in 7 days, starting a book uses a credit. See the terms of use.

Tibalo does not write sexual content, content involving minors in a sexual context, hateful content, content encouraging self-harm, defamatory content targeting a real person, or dangerous instructions. Rephrase your request without these elements.

A request inspired by an existing work is not declined: Tibalo keeps its tone and genre, but invents an original world, characters and places.

Books are written by artificial intelligence and are not reviewed before being shown to you. If a page seems inappropriate, use the report button available on every reading page, choose a reason and send. We review every report.

You can also write to us with the title of the book and the page number.

In the app: Réglages (Settings), then "Supprimer mon compte" (Delete my account). Without access to the app, write to us from your account's email address. What is deleted is detailed on the Delete your account page.